Shipping Policy

Last updated: May 28, 2026

Order Processing

At Rouva, we strive to process all orders within 1–2 business days. Once your order is dispatched, you will receive a tracking email with updates on the status of your shipment. Please note that order processing times may vary during peak periods or holidays.

Domestic Shipping — United States

We offer various shipping options to ensure your order reaches you quickly and efficiently. The following shipping options are available for domestic shipments within the United States:

Shipping Method	Shipping Cost	Estimated Delivery Time
Standard/Free	Free	5–7 business days
Expedited	Calculated at checkout	3–5 business days
Express	Calculated at checkout	1–3 business days

International Shipping

For international orders, please allow 7–21 business days for delivery. Customs and duties are the responsibility of the customer, and we recommend checking with your local customs agency for any applicable fees or restrictions. International shipping rates and delivery times may vary depending on your location.

Order Tracking

Once your order is shipped, you will receive a tracking email with a unique tracking number. You can use this number to track the status of your shipment on the shipping carrier's website.

Lost or Damaged Shipments

In the unlikely event that your shipment is lost or damaged during transit, please contact us at support@rouva.shop within 10 days of the expected delivery date. Please include your order number and photos of the damaged item(s) to facilitate the claims process.

Contact Us

For any questions or concerns regarding shipping, please don't hesitate to reach out to us at support@rouva.shop. We're here to help and look forward to hearing from you.