Refund policy

Return & Refund Policy

Last updated: May 28, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

Be returned within 30 days of delivery
Be in its original condition with all tags attached
Not be worn, altered, or washed
Not be a final sale or clearance item

How to Request a Return

To initiate the return process, please contact our support team at support@rouva.shop. We will respond to your request within 1–2 business days with further instructions.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Please note that refunds will be issued through Shopify Payments, and the processing time may vary depending on your bank's policies.

Late or Missing Refunds

If you haven't received a refund within the specified timeframe, please check your bank account or contact your bank to confirm. If the refund is still missing, please reach out to us at support@rouva.shop so we can assist you further.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact our support team at support@rouva.shop to arrange for a replacement.

Return Shipping

The customer is responsible for paying the return shipping cost. For orders over $75, we recommend using a trackable shipping service to ensure the safe return of your item.